Telephone Etiquette :

Key Points:
• Confidence Building
• Importance of Positive Attitude and Positive Thinking
• Importance of telephone etiquette
• Important Dos and Don'ts while communicating over the Telephone
• Building the right Image for the Organization
• Power of non-verbal communication
• Importance of Tone, Speed, Volume while communicating over the Telephone
• Importance of Active Listening
• Handling difficult customers

Methodology:
Lectures, Exercises, Self-assessment tests, Role-plays, Recording of Telephone conversations and Playback, Feedback

Infrastructure Requirements:
Training hall, LCD, Telephone Recording facility, 2 telephones with active lines with recording facility

Duration:
2 -Day Program

Recommended Number of Participants:
Minimum - 15
Maximum - 20

Program Director:
Mr. Minocher Patel
Founder Director - Ecole Solitaire

A follow up half day programme is recommended after 3 months.

PLEASE NOTE: All programs can be conducted on Residential or Non Residential basis and all the corporate courses can be further designed as per the specific requirements of the organisation.

Back