Customer Service Skills

Duration:

1. 2 – Days program

Program Outline

1. Confidence Building.
2. Positive Thinking & Motivation.
3. The power of Positive Attitude & Emotions.
4. Importance of Customer Service Skills.
5. Promoting the quality Image of the Organization.
6. Handling Customer Enquiries.
7. Understand the skills and various methods required for effective communication with customers.
8. Effective Non-Verbal Communication.
9. Active Listening.
10. Handling Difficult Situations.
11. Handling Difficult Customers

Program Objectives - (At the end of this program participants will have)

1. Acquired skills to increase sales, profitability and bigger market share from building long-term customer relationships.
2. Benefited from increased confidence and a more positive attitude towards their work and customers. They will have both, the motivation and the advanced customer service skills needed to deliver consistently, customer service of the highest standard
3. Acquire the ability to deliver competitive advantage for their company.

Note : A half-days follow up program once every three months is recommended to create and sustain a customer service culture within the organization

*Please note that This program can be further custom designed as per the needs of the organization.

Methodology : Lectures, Group Discussions, Role-Plays, Video playback and Feedback.

Target Groups : Managers, Supervisors and Employees dealing with different types of customers.

Recommended Number of Participants: Ideal – 20

Program Director:
Minocher Patel
Founder Director- Ecole Solitaire.