EFFECTIVE SELLING SKILLS WITH ETIQUETTE QUOTIENT

Duration:

1. 2 Days

Program Outline:

1. Importance of Confidence for being Effective Sales Professionals


1. Confidence Building
2. Self Awareness and Self Analysis

2. The Power of Positive Thinking for


1. Effective Selling
2. Auto Suggestion
3. Visualization

3. The Power of  Positive Attitude for Effective Selling


1. Taking Initiative
2. Being Innovative

4. Importance of Etiquette for being Effective Sales Professional


1. Business Etiquette and Protocol
2. Correct Introduction
3. Telephone Etiquette

5. Understanding the Sales Process (for Freshers & Junior Staff)


1. Effective Planning, Opening and Closing of a Sales Deal

6. Effective Communication for Successful Selling


1. Power of Non-Verbal Communication
2. Body Language
3. Power of Listening
4. Power of Words

7. Customer Relationship Building


1. 7 Tips for Effective People Skills
2. Power of Strokes
3. Handling Resistance and Objections

8. Art of Effective Self Presentation


1. Importance of Personal Grooming

Programme Objectives:

This Program will


1. Help them benefit from increased confidence and a more positive attitude towards their work and customers.
2. Make them have both, the motivation and the “Advanced Sales and Service Skills” needed to deliver consistently.
3. Improve their interpersonal and relationship management skills and their ability to work in a team.
4. Improve their ability to communicate effectively.
5. Importance of Etiquette Quotient for better sales.

*Please note that we can further custom design the program as per your requirement.*

Methodology:Lectures, Exercises, Tests, Role-Plays, Video Playback & Feedback

Please Note this program can be customized, based on the profile of the participants and the learning and development needs of the participants as identified by the organization.

Recommended Number of Participants: Ideal – 20

Program Director:
Minocher Patel
Founder Director- Ecole Solitaire.