- 1 to 2 Days Program
*Please note that this program can be further custom designed as per the needs of the organization.*
Program Outline :
- Confidence Building.
- Importance of Positive Attitude and Positive Thinking
- Importance of Effective Telephone Etiquette
- Important Dos and Don’ts while communicating over the Telephone
- Building the right Image for the Organization
- Power of Non-Verbal Communication
- Importance of Tone, Speed and Volume while communicating over the Telephone
- Importance of Active Listening
- Handling Difficult Customers
Lectures, Exercises, Self-Assessment Tests, Role-plays, Recording of Telephone conversations, Playback and Feedback
Training hall, LCD, Telephone Recording facility, 2 telephones with active lines with recording facility.
Front Office Staff, Receptionists, Secretaries, Telephone Operators, Customer Service Staff and Support Function Staff
Recommended Number of Participants:
Ideal – 20
Founder Director- Ecole Solitaire.
A follow up half-day programme after 3 months is recommended.