Telephone Etiquette
Duration:
- 1 to 2 Days Program
Program Outline :
- Confidence Building.
- Importance of Positive Attitude and Positive Thinking
- Importance of Effective Telephone Etiquette
- Important Dos and Don’ts while communicating over the Telephone
- Building the right Image for the Organization
- Power of Non-Verbal Communication
- Importance of Tone, Speed and Volume while communicating over the Telephone
- Importance of Active Listening
- Handling Difficult Customers
*Please note that this program can be further custom designed as per the needs of the organization.*
Methodology: Lectures, Exercises, Self-Assessment Tests, Role-plays, Recording of Telephone conversations, Playback and Feedback
Infrastructure Requirements: Training hall, LCD, Telephone Recording facility, 2 telephones with active lines with recording facility.
Target Groups: Front Office Staff, Receptionists, Secretaries, Telephone Operators, Customer Service Staff and Support Function Staff
Recommended Number of Participants: Ideal – 20
Program Director:
Minocher Patel
Founder Director- Ecole Solitaire.
Note: A follow up half-day programme after 3 months is recommended.